How to Order
Part Two


Print Part 1 of Order Form

Dear friends of Monks and Nuns Habits & Monastery Garments,

Please telephone us instead of email at: cell: (415) 412-6685,
7 AM - 11 PM, Pacific Time.

A) TRY TO KEEP PHONE CALLS TO 15 MIN, MAX PER GARMENT ORDER.
Please try to limit each phone call to 15 min.max. for 1-3 garment/habit sets; Half hour for 4-5 garment/habit sets; 45 min. for 6-25 garment/habit sets; And read our policy on email & phone calls in our home page. 

B) WE PREFER PHONE CALLS- READ OUR E-MAIL & PHONE CALL POLICY
We can answer all your questions and particulars/details about monastic habits, clergy apparel and capes best by telephone instead of email when possible. If you can communicate only by email, (some of our customers are hearing impaired) that is OK ; You may use the e-mail link at the bottom of our home page. 

Telephone calls are the surest and fastest way to explain to you the complexities and many different styles, fabric types and details of our custom tailored garments and habits which would be far too time consuming and complex to discuss by e-mail. 

Please read our new upgraded email and telephone policy in the scroll down portion of our home page.

MONASTERY GARMENTS IN THE LATIN RITE, ANGLICAN RITE & BYZANTINE / ORTHODOX STYLES
We specialize in custom tailored monks & nuns habits; traditional / "pre-Vatican II" monastic habits & "Post Vatican II" styles and clergy aapparel and habits of the Latin, Anglican & Byzantine/Orthodox traditions. Call us instead of email for our updated prices.

C) WE CUSTOM TAILOR ACCORDING TO OUR PHOTOS ONLY
When you call us, please have the photo numbers from our web site that you would like to discuss; We tailor according to the photos you see on our web site, not on other people's sites; And as a helpful tool, you are welcome to send 2-3 photos or scans from other sites & print outs; Please avoid small photos & scans; But ultimately, we have to go according to our own web site's garment designs, not that of some one else.

D) IF YOU HAVE A MODEL GARMENT FOR US TO FOLLOW, PLEASE SEND GARMENT MODEL W/ TYPED EXPLAINATION (0r use adoby acrobat program print out to send w/garment model)
If you want to order a monastic/ religious habit, clergy apparel or liturgical vestments from us, it would be VERY helpful, if you have a model available, (If you don't, then we will use our patterns here) clean from your wardrobe, although not required, to help us make our tailoring a lot easier, to send with your order; a full scale model garment such as a full length tunic that we can duplicate to your exact dimensions and style; When sending your model habit/garment(s), please include a clear, legible, typed explanation of what you want us to duplicate from your model. Please state all your measurements & info on our order form contract; And we will return your model garment with your new garment(s); If you can't send a full scale back-up model garment, we will use our patterns here; When you send a model habit/garment, we will need to first study it closely in order to determine if we can tailor a duplicate or not and will call you right away to let you know.

E) EXTRA TALL, SHORTER OR WIDER CUSTOMERS 
 If you are ordering a garment  or habit such as a monk or nuns tunic for yourself or. for a person who is a lot smaller, taller or wider than the average size of your age group, we URGE you, if at all possible, in order to help us tailor an accurately fitted garment or habit for you, to temporarily provide us with a full scale clean cloth garment model from your wardrobe that accurately fits you or the  person for whom it is intended; And bare in mind that traditional, "pre-Vatican II"  and Byzantine styles and monastic habits are usually loose fitting (allowing for your street clothes under) vs. the more form fitting modern styles and Roman cassocks.

F) WE CUSTOM TAILOR TO THE PUBLIC via MAIL ORDER
We sew & sell to the general public, religious orders, religious and monastic individuals, monasteries, convents, special events and for monastic clothing/profession ceremonies etc.

 We do not require that our customers follow any religious rules, rubrics or ecclesiastical customs;That is not our job; Our job is to tailor for you high quality, authentic, traditional & glorious monastery garments and clergy apparel. We don't make the rules; We just make the habits! .

G) 2 DAY DISCOUNTS, 7 DAY DISCOUNTS & VOLUME DISCOUNTS
 Call us about our generous "2 DAY DISCOUNTS" , "7 DAY DISCOUNTS" & VOLUME DISCOUNTS; They are the same rate for all lay, religious, clergy and monastic orders and individuals; Since most of our customers are in some form of religious, clerical or monastic life of the Roman Catholic, Anglican, Byzantine Rite and Orthodox traditions.

TWO DAY DISCOUNT: Call & ask about this discount; We can give you this discount if we receive your payment WITHIN two days from the day we quote you this discount by phone not by email; This discount ends 2 days latter, at 6 PM, Pacific Time, the close of the business day in our time zone.

 If you want to take advantage of the "Two Day Discount" please telephone  us (not by email) at (415) 412-6685, 8AM till 11 PM Pacific Time; And we'll be happy to give you this discount & tell you by phone how much the discount will be which will reduce your total cost;  After this 2 day period, if we have not received your payment, nor your initiating a direct deposit or wire transfer or overnight express delivery, the garment(s) or habits(s) go back up to regular prices The Two Day Discount" is larger than the 7 day discount.

7 DAY DISCOUNTS: Call & ask about this discount; We can give you this discount if we receive your payment WITHIN 7 days from the day we quote you this discount by phone not by email; This discount ends 7 days latter, (Iincluding Saturday & Sunday at 6 PM, Pacific Time, the close of the business day in our time zone. After this 7 day period, if we have not received your payment, nor your initiating a direct deposit or wire transfer or overnight express delivery, the garment(s) or habits(s) go back up to regular prices
 
H) WE PREFER USING OUR FABRIC WE HAVE HERE FOR YOUR ORDER
We have a lot of fabric here in stock or you are welcome to send your own fabric; Call us FIRST for details; And we will just bill you for the cost of our craftsmanship, shipping and any possible rush order charge if you want a rush order; We don't do rush orders for overseas; See our rush order rates on the order form at www.monksandnunshabits.com/order

I) DO NOT CONFUSE US W/ CONFLICTING, INCONSISTENT OR CONTRADICTORY INSTRUCTIONS
 If you are ordering garments for more than one person, please make sure that, among your group, you MUST ALL AGREE WITH ONE ANOTHER BEFORE you send the completed order form(s) to us; Otherwise we will get conflicting and confusing instructions; And please have only ONE representative not two or three conflicting reps.speak for your group; This will help avoid confusing us with miss-stepped, inconsistent communication(s) and conflicting & backtracking info or contradictory instructions given to us from more than one person before, during and after the entire tailoring and shipping process. Have your group's representative available by phone during the entire above process in case we need to call you for any clarifications or incomplete info on the order form contract.

J) YOU MUST READ & FOLLOW ALL ORDER FORM CONTRACT IINSTRUCTIONS , Part 1&2
To order a habit or anything from us, simply carefully read & follow all the ordering instructions and foot notes in our order form contract at www.monksandnunshabits.com/order and in this page; Otherwise it may cause delays of days, weeks or months..

K) USE TYPEWRITER OR ADOBY ACROBAT PROGM. ON OUR ORDER FORM WHENEVER POSSIBLE
If at all possible use a typewriter or adoby acrobat program; Second best-use a ball point pen; Fill out the order form in a clear, legible, non-confusing manner; Please do not write your measurements in centimeters on the order form; Do not use a led pencil or felt tip pen or dry marker of any color; Your typing (preferred) or ball point pen (2 nd best) can overflow into the right margins & bottom margins of our order form; Send us ONLY one completed order form per order, per person to be outfitted; Do not send duplicates of completed order form(s).

L) BE SPECIFIC ABOUT WHAT GARMENT STYLE & DETAILS YOU WANT
Call us (telephone) so you can give your specifics, so we can quote you our updated prices.

.All the above complex details cannot be discussed adiquetly and in a timely manner by email; Only initially by telephone; Please read our email & telephone policy in our home page.

 M) CROSS-GENDER HABITS- TRY NOT TO CONFUSE US OR BACKTRACK
These types of habits are becoming increasing popular in the Roman Rite and Anglican monastic traditions since the early 1970's..

 Believe it or not, we get a lot of such requests from active and cloistered, mostly nuns and their lay /Third Order and Oblate associates of the Roman Catholic & Anglican Church; And amazingly, even some Protestants,Lutherns, Methodists and Evangelical church clergy, choirs, schools and orchestras have ordered from us,

N) AVOID AMBIGUITY & MAKE A FIRM DECISION & STICK WITH IT
If you are ordering a cross gender or androgynous habit, vestment etc, you cannot back track or change your original order to a different type of cross gender habit or other garment(s) once we have started to cut out the fabric for your garment order; No exchange or refunds for cross-gender monastic habits; This is to avoid customers spinning us into an endless cycle of flip-flopping back and forth and down a slippery slope of in-decision on your part or that of your group and needless delays of weeks or months.

If you are part of a group who are ordering 2 or more habits and one of your group includes such a cross gender habit / garment (above); we will assume that you all know and agree with one another about your group's habits BEFORE you send us your habit order; Don't give us your groups confirmed garment info when it is too late in the process, when we have started cutting out the fabric. Complete the order form(s) in a non conflicting, non-contradictory, non-confusing,unambiguous, non-backtracking, clear, legible manner via only one representative whenever possible.

O) KEEP SUPRISES OUT WHEN ORDERING CUSTOM TAILORED GARMENTS
If you are thinking of ordering any habit or garment from us as a "suprise gift" or as a "suprise gift for their profession into the religious life, monastic life or ordination or for the birthday of someone you know, a friend or an associate; Step # One: Please remove all suprise, high drama, guess work and suspense when ordering any custom tailored garment(s); The last thing you would want to do is to give your friend a custom tailored habit or garment that does not fit them properly because they were EXCLUDED from all the custom tailoring process and required measuring of them with a tape measure. The high drama of suprise psychology is incompatible with all custom tailored garments..
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  • We do not charge tax
  • We do not accept credit cards or PayPal
  • We do not rent or sell garment patterns
  • We do not rent garments
  • We do not sew on or sell buttons, button holes, zippers or snaps; Customers must do this themselves.
  • We make a maximum of  aproximatly 20 pleats in Byzantine mandyas capes
  • We do no 5 day or 7 day rush orders for single or multiple tunics with pleats; 30 day rush orders are OK
  • We are not spiritual counselors or vocation directors
  • We do not require that you follow any church rubrics or religious or monastic customs or monastic rule
  • We do not make anything in "one size fits all"; We do only custom tailoring to order.
  • We do no starching of garments pieces or insert cardboard stiff lining in hoods or wimples etc
  • We do not tailor according to other peoples web site(s), measuring system or numbered measurement charts; Please do not send your own self styled order form or measuring chart; Use ours only; It's easy
  • We do not take garment orders or make contracts over the phone; State everything on our order form contract.
  • We do not accept order form contracts from any customers with any confusing, incomplete, or contradictory instructions or contradictory statements inconsistent with customers statements by phone or email; This may cause delays of days, weeks or months till we get full clarification from any customer.
  • We do not allow customers at any time, by signing this contract, part 1 & 2 to dump the contract and to start making up their own rules to suit themselves or to try to deny the signed contracts existence to any 3rd party
  • WE WELCOME PHONE CALLS We talk with customers 7 days a week by phone.
    Please observe 15 min. max on the phone per garment order for 1-2 habit/garment sets;
    Please observe 30 min. max on the phone per garment order for 3-5 habit/garment sets
     Please observe 45 min. max on the phone per garment order for 6-25 habit/garment sets
    If you want to talk with us for more than 15 min max, we will ask you to call us back on your phone bill. 
    We do no sewing or tailoring on weekends or major holidays.

    P) OUR ENLIGHTENED NON-DISCRIMNATION POLICY
    We do not discriminate against anyone based on race, creed (religion), gender, age, sexual orientation, economic, labor, imigrent, marital or employment status, political or religious affiliation(s) or canonical church status, mobility,vision or hearing impared status etc.

    We do not tailor rush orders for overseas; Only non-rush order abroad.

    Q) PLEATS ON TUNICS NEED NOT BE COVERED UP UNLESS NEED TO
    As of March 1, 2012, the price for the 8 box pleats on all adult size nuns full length, tunics,(8 vertical pleats down the front) goes up to $200 per pleating job, per tunic in addition to the price of the single, adult size tunic itself (male or female). Less costly pleated tunic/dress: $150. See Pleated tunic diagrams at: (hot link pending here)

    ATTENTION WEB/BLOG DESIGNER: LOW PRIORITY-by late April, '13
    ADD LINK HERE, ABOVE TO PLEATED TUNICS LINKS PAGE

    Custom tailored pleating on nuns tunic/dresses & Byzantine capes is the MOST difficult and time consuming work we do here at Monastery Garments.

    Add $200 per pleated front tunic (8 box pleats down front) in addition to the price of the tunic itself
    Add $150 per tunic/dress for smaller pleats on nuns tunic/dress in addition to the price of the tunic itself

    If you are ordering 2-3 adult size nuns pleated tunics as a rush order, we will need at least 2 weeks to tailor them and an additional 2 weeks per any additional 2-3 such pleated tunics for rush orders. See diagrams of above pleated tunics/garments at

    :* (INSERT LINK HERE by late April 2013)
     ATTENTION WEB/BLOG DESIGNER

    R) YOUR PAYMENT METHOD; CHOOSE ONLY ONE

    Call us for details & clarifications:

    1) Check or money order payable only to Paul Bernardino
    Do not write a two party check; If at all possible, we prefer a money order

    2) Direct deposit (My bank requires cash only & will not accept credit cards or debit cards for direct deposit) Direct deposit from an affilated bank in your area to my account here (No fee is charged to either party.) My bank checking account # is: (Call for details)

    May we recommend either direct deposit as the MOST efficient, free (No bank fee charged to either party) & speedy way to send your payment; And your completed order form can trail behind via US Priority mail, Fed-Ex express, Post Office express or UPS express; Send to our taloring studio;Call for details. 
     
    1) US MAIL: Send via US mail, check or money order; Please do NOT send a two party check or two party money order; Only a one party check or M/O payable only to Paul Bernardino; See order form. 

    2) DIRECT DEPOSIT: Send via direct deposit ; Call us for any needed clarification of details; Please have your cell phone & this info with you if you do this inside a bank in case you or a bank rep. needs to call us.
    DIRECT DEPOSIT:
    Recipient name: Paul L. Bernardino
    Recipients Bank name: (Call for details)
    Recipients Bank address:(Call for details)
    Recipients Bank checking account # (Call for details)
     
    3) WIRE TRANSFER: Call us for any needed clarification of details: Please have your cell phone & this info with you if you do this inside a bank or on line in case you or a bank rep. needs to call us.
    WIRE TRANSFER INFO/ TO SEND A WIRE TRANSFER TO US:
    Recipient: Paul L. Bernardino
    Reciepients Bank name: (Call for details)
    Recipients bank address: (Call for details)
    Recipients Bank  checking account # (Call for details)
    International Swift Code / International Routing #: Domestic (Within USA) Wire Transfer Routing # Please call us as soon as you complete your wire transfer or direct deposit; Call us at: (415) 412-6685

    Send completed order form(s) (typed font preferred) to our home address at:

    (Call for details)
     
    S) REMINDER: CUFFS ON TUNIC(S) CUSTOMER MUST DO FINAL FITTING
    Our policy as stated on our order form at www.monksandnunshabits.com/order which all our customers sign onto when ordering monks & nuns tunics, nuns undergarments and cassocs is: We leave all cuffs uncuffed; So that our customers can do the "final fitting" for the cuffs to their exact sleeve length in your home town; As the cuffs are the most difficult to sew perfectly accurate inward or outward on sleeves in the customer's absence; Since all our customers are hundreds or thousands of miles away and are unavailable for the "final fittinf" in our workshop; See instruction #1 on our order form.

    OUR CUFFS POLICY ABOVE DOES NOT APPLY TO THE 30 DAY RETURN/EXCHANGE POLICY
    This “Do it yourself” policy we have for cuffs above does NOT apply to any other part of the garment, tunic or any other garment except the bottom hems of tunics & scapulars; Customers may request that we leave the bottoms hems un- hemmed; Within the 30 day contracted return/exchange period, as stated on the order form contract, customers are to understand that they relinquish their right for free exchange & return (but no refund) if they cut, alter, damage, tear, stain or spoil or cause an odor in the garment(s). This 30 day return/exchange policy ends 30 days after the customer receives the garment(s) or habit(s) from us; We are NOT responsible for any alterations costs or fees charged by a 3rd party if any customer, within this contracted 30 day return/exchange period takes our garments which they have ordered from us to any 3rd party or alterations shop/tailor for corrective sewing or tailoring adjustments.

    Three ways our customers can sew or fasten cuffs inward (standard style) or outward, Dominican or Carthusian style; Do it yourself or hire someone or a volunteer to help you in your home town:

    1) Do it yourself: Fold cuffs inward or outward, pin up & sew with sewing machine or by hand with needle and matching color thread; This is very easy to do; Stiching like this dotted line:------------------

    2) Hire someone in your town to sew cuffs inward or outward; Do not pay anyone more than $2 to $3 per cuff or $5 to $6 to finish a pair of standard cuffs on a tunic or cassock. See our standard cuffs in ML-11 in the monks page; If anyone wants to charge you more than $6 to finish a pair of standard (ML-11) unlined cuffs, WE ADVISE YOU-PLEASE DO NOT PAY THEM; They are price gauging you and taking advantage of you; GO TO SOMEONE ELSE; Such as a street corner dry cleaner or alterations shop in your neighborhood.

    3) Use safty pin: Use a medium size safty pin/bobby pin, pinned from inside of sleeves to hold cuffs in or outward; Remove pins before each wash or dry cleaning.

     GARMENT ALTERATIONS ADVISO:
    DO NOT PAY ANYONE MORE THAN $6 TO FINISH A PAIR OF CUFFS! AVOID PRICE GOUGERS
    WE ARE NOT RESPONSIBLE FOR COST CHARGED BY 3RD PARTY FOR FINISHING YOUR CUFFS
    WE ARE NOT RESPONSIBLE FOR ALTERATIONS/SEWING COSTS CHARGED BY ANY 3RD PARTY
    We are NOT responsible for any alterations costs or fees charged by 3rd party if any customer, within this above contracted 30 day return/exchange period takes our garments which they have ordered from us to any 3rd party or alterations shop/tailor for corrective sewing / tailoring adjustments or for finishing the cuffs or any part of the garments you have ordered from us within the above 30 day period.

     T) Customers must provide us with any Fed-Ex or UPS tracking number via phone or email when ever a customer send us any garment order, payment or correspondents via Fed-Ex or UPS or USPS express or “next day express” etc

    U) After filling out the order form with a typewriter or adoby acrobat program, please use a ball point pen to check mark all the boxes checked by your type writing or adoby acrobat for clarity.

     

    V) CUSTOMERS WHO BECOME DIFFICULT
    IF A GARMENT OR HABIT TAILORING PROBLEM, ISSUE, MISUNDERSTANDING, DISAGREEMENT OR CUSTOMER MISS-BEHAVIOR ARISES:
    After signing this contract, Part 1 & 2, the customer is not allowed at any time to dump the contract and to start making up their own rules to suit themselves or to try to deny the signed contracts physical existence to any interested 3rd party/ arbitrator; If any customer tries to engage in this or any type of dishonest or irresponsible behavior, we reserve the right to cancel, suspend or post pone their garment order till we can get full, mutual clarification, coop oration & agreement with them and if need be, through an independent, non-profit 3rd party/ arbitrator; Customers MUST keep a copy of the signed order form contract.

     Believe it or not, we occasionally get a customer who becomes difficult and refuses to give us their measurements or fails to fill out our order form contract clearly, completely, properly and in a non-contradictory manner with non contradictory, non-confusing instructions and other problems.

    • If a customer refuses to give us their body measurements such as for Franciscan cord/ropes or any other garment and is un cooporative in clarifying and properly communicating to us what they want and in the contracted processing and tailoring of their garment order, or tries to deny to us or to a responsible, independent, non-profit 3rd party / arbitrator the physical existence of the order form contract (part 1-2) which they just signed and sent us, this will inevitably slow down the whole process by days, weeks or months until the customer acknowledges the honorable contract's existence that they just signed and sent us and until we can get full cooperation & clarification from them.

    We expect all customers to behave in a responsible, honest manner and not try to deny the physical existence of the signed order form contract which they signed & sent us.

    Customers MUST keep a copy of the contract they signed and sent us for any future validation.

    As of 1/1/12, we no longer send out any printed catalogs except to those who do not have any access to the internet; You can see samples of our garments and habits in our web site & on line galleries.

    •  

    "The whole world is my monastery & everyone in it are my brothers & sisters; And the Redwood forests are my high Gothic cloister of Peace & contemplation”


     Thank you for visiting us at Monastery Garments & Monks and Nuns Habits
     
    Print our order form
     
    PO Box 7284 Santa Cruz, California 95061 USA
    Customer Service: (415) 412-6685 - 8am-11pm Pacific Time
    Email: monks@monasterygarments.com
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